Shipping policy

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order ships, you'll receive a confirmation email with tracking information.

Shipping Times

Please note these are estimates and not guaranteed delivery dates. Delays can occasionally occur due to customs processing or courier delays outside our control.

Shipping Costs

We currently offer free standard shipping on all orders. Any promotional shipping rates will be clearly displayed at checkout.

Order Tracking

Once your order has shipped, you'll receive a tracking number by email so you can follow your package every step of the way. If you haven't received tracking within 3 business days of ordering, please contact us at twinkinoel@proton.me.

Customs & Import Duties

For international orders outside the UK, your order may be subject to import duties and taxes imposed by your local government. These charges are the responsibility of the customer and are not included in your order total or shipping cost.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error after placing your order, contact us immediately at twinkinoel@proton.me and we'll do our best to update it before it ships.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery) at twinkinoel@proton.me with your order number and photos if applicable, and we'll resolve it right away.

Questions?

Reach out anytime at twinkinoel@proton.me and we'll be happy to help.